jilligame Privacy Policy

1. Who We Are

This Privacy Policy is issued by jilligame ("jilligame," "we," "us," or "our"), the operator of the online gaming platform accessible at jilligame.vip. jilligame operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to protecting the personal data of all registered players and website visitors in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), jilligame acts as the Personal Information Controller with respect to the personal data described in this Policy. Where jilligame engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors and are bound by data processing agreements consistent with the DPA.

This Policy applies to all personal data collected through the jilligame website, mobile browser experience, customer support channels, and any other touchpoint through which you interact with jilligame.

2. Personal Data We Collect

jilligame collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we collect include:

2.1 Identity & Registration Data

• Full legal name as it appears on your Philippine government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Gender (optional, for personalization purposes);
• Philippine residential address;
• Nationality and citizenship status.

2.2 Contact Data

• Email address registered to your jilligame account;
• Philippine mobile number (used for OTP verification and account security);
• Preferred language and communication preferences.

2.3 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, Voter's ID);
• Selfie or liveness check images submitted during verification;
• Proof of address documents where required.

2.4 Financial & Transaction Data

• GCash or PayMaya/Maya account reference numbers (we do not store full wallet credentials);
• Philippine bank account details provided for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Deposit and withdrawal transaction history, amounts in Philippine Peso (₱), and timestamps;
• Wagering history, game session records, and account balance information.

2.5 Technical & Usage Data

• IP address and approximate geographic location (province/city level);
• Device type, operating system, and browser version;
• Mobile network operator (Globe, Smart, DITO, TNT, etc.);
• Pages visited, features used, session duration, and click-path data;
• Error logs and platform performance data.

2.6 Communications Data

• Records of your communications with jilligame's customer support team, including live chat transcripts and email correspondence;
• Feedback, survey responses, and complaints submitted to jilligame.

3. How We Collect Your Data

jilligame collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey;
• Automatically — through cookies, server logs, and similar technologies when you access and use the jilligame Platform (see Section 7 for details on cookies);
• From third-party verification providers — identity verification and KYC service providers engaged by jilligame to confirm your identity and age in compliance with PAGCOR requirements;
• From payment processors — GCash, PayMaya/Maya, and Philippine banking partners may share transaction confirmation data with jilligame to reconcile deposits and withdrawals;
• From regulatory bodies — PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies may share information with jilligame as required by law.

4. Why We Use Your Data

jilligame uses your personal data for the following purposes:

jilligame does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5. Legal Bases for Processing

Under the Philippine Data Privacy Act, jilligame processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the jilligame Terms and Conditions, including account management, game provision, and payment processing;
• Legal obligation — processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent — processing for optional purposes such as promotional communications, where you have given clear, informed, and freely given consent. You may withdraw consent at any time by contacting support.

6. Sharing Your Personal Data

jilligame does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and Philippine regulatory authorities — as required by our operating license and applicable law;
• Anti-Money Laundering Council (AMLC) — for mandatory suspicious transaction reporting under RA 9160;
• Identity verification (KYC) providers — third-party providers engaged to verify your identity and age documents;
• Payment processors — GCash, PayMaya/Maya, and Philippine banking partners for deposit and withdrawal processing;
• IT infrastructure and cloud service providers — hosting, database, and security service providers operating under data processing agreements;
• Customer support platform providers — tools used to manage and respond to support tickets and live chat;
• Law enforcement and courts — where required by a valid legal order, subpoena, or court judgment issued by a Philippine authority.

All third-party processors engaged by jilligame are required to implement data protection measures consistent with the DPA and are prohibited from using your data for any purpose other than the specific service they provide to jilligame.

7. Cookies & Similar Technologies

7.1 What We Use

jilligame uses the following types of cookies and similar technologies on the Platform:

• Strictly necessary cookies — essential for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies — collect aggregate, anonymized data about how players use the Platform to help us improve performance and user experience. No individual player is identified in analytics reports.

7.2 What We Do Not Use

jilligame does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any technology designed to build a profile of your browsing behavior outside of jilligame.vip.

7.3 Managing Cookies

You may control non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the Platform, such as requiring you to re-enter preferences on each visit.

8. Data Retention

jilligame retains personal data for the following periods, after which data is securely deleted or anonymized:

Where a legal dispute, regulatory investigation, or law enforcement request is ongoing, jilligame may retain relevant data beyond the standard periods until the matter is resolved.

9. Data Security

jilligame implements a layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilligame's servers;
• Encryption at rest for sensitive data fields including identity documents and financial information;
• Multi-factor authentication (MFA) for all jilligame staff accessing personal data systems;
• Role-based access controls ensuring staff access only the data necessary for their specific function;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection and monitoring systems operating 24/7 to detect and respond to anomalous activity;
• Incident response procedures aligned with NPC breach notification requirements under the DPA.

In the event of a personal data breach that is likely to result in harm to affected individuals, jilligame will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the DPA.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilligame:

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or visit our Support page. jilligame will respond to verified requests within 15 business days, consistent with NPC guidelines.

11. Children's Privacy

jilligame is strictly intended for individuals aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. jilligame does not knowingly collect personal data from persons under the age of 21.

If jilligame discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned through the original payment method where possible.

If you believe that a minor has registered on jilligame, please contact us immediately at [email protected] so that we can take prompt action.

12. Cross-Border Data Transfers

jilligame primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud infrastructure or KYC verification providers — jilligame ensures that such transfers are subject to appropriate safeguards, including:

• Data processing agreements incorporating the NPC's standard contractual clauses or equivalent protections;
• Transfers only to jurisdictions that provide an adequate level of data protection as recognized by the NPC;
• Your explicit consent where required by the DPA for specific cross-border transfers.

jilligame will not transfer your personal data to any jurisdiction that does not provide adequate protection without first obtaining your consent or implementing appropriate contractual safeguards.

13. Updates to This Policy

jilligame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Send a notification to your registered email address for significant changes;
• Display a prominent notice on the jilligame Platform for a reasonable period following the update.

Your continued use of jilligame following the effective date of any updated Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how jilligame protects your data.

14. Contact Us & Data Protection Officer

jilligame has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

• Data Protection Officer: jilligame DPO
• Privacy Email: [email protected]
• General Support: jilligame Support Page
• Response Time: Within 15 business days of receiving a verified request, consistent with NPC guidelines.

If you are not satisfied with jilligame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act.